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At CeraveusStore, your satisfaction and trust are our top priorities. We are committed to providing a seamless shopping experience and outstanding support at every step. Please review our policies below.
We encourage you to reach out with any questions, concerns, or feedback. Our customer service team is here to assist you.
Email: [email protected]
Response Time: We strive to respond to all inquiries within 24–48 hours during business days (Monday–Friday).
Order Processing: Orders are typically processed and prepared for shipment within 1–2 business days after payment confirmation.
Order Changes & Cancellations: If you need to modify or cancel your order, please contact us immediately at [email protected]. We will make every effort to accommodate your request if the order has not yet been shipped.
We ship to most regions. Please see our Shipping Information page for detailed rates, carriers, and estimated delivery times.
Once your order ships, you will receive a tracking number via email to monitor your delivery.
We want you to love your CeraveusStore products. If you are not completely satisfied, we offer the following:
Eligibility: Items must be returned in their original, unused, and unopened condition within 30 days of delivery.
Process: To initiate a return, please contact our support team at [email protected] with your order number and reason for return. We will provide you with a Return Authorization and instructions.
Refunds: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.
We ensure that all products are stored properly and are within their shelf life upon shipment.
For safety and hygiene reasons, we cannot accept returns on any opened or used skincare products, unless the product is defective or damaged upon arrival.
If your order arrives damaged or you believe a product is defective, please contact us within 7 days of receipt at [email protected]. We may request photos for verification and will gladly arrange a replacement or refund.
We respect and protect your personal information. All data is handled in accordance with our Privacy Policy. We use secure encryption for all transactions and do not store your payment details.
We value your input. Your feedback helps us improve our products, service, and overall customer experience. Feel free to share your thoughts with us anytime.
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