Privacy Policy

 

At CeraveusStore, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (ceraveusstore.com) or make a purchase from us.

By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information you provide directly to us, as well as automatically through your use of our website.

A. Personal Information You Provide:

• Contact details (name, email address, phone number)

• Shipping and billing address

• Payment information (processed securely via our payment gateway; we do not store full credit card numbers)

• Order history and preferences

• Communications with our customer service team

B. Automatically Collected Information:

• Device information (IP address, browser type, operating system)

• Usage data (pages visited, time spent, referring website)

• Cookies and tracking technologies (see Section 5 for details)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including sending order confirmations and shipping notifications

• To communicate with you regarding customer service inquiries, updates, and promotional offers (if you have opted in)

• To improve our website, products, and customer experience

• To prevent fraud and enhance the security of our website

• To comply with legal obligations

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third parties who assist us in operating our website, processing payments, fulfilling orders, or conducting business activities (e.g., shipping carriers, payment processors). These providers are obligated to protect your information.

• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of CeraveusStore, our customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes secure socket layer (SSL) encryption for data transmission and restricted access to personal data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain website functionalities.

6. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access & Correction: You may request access to or correction of your personal data.

• Opt-Out: You may opt out of marketing communications by clicking the "unsubscribe" link in our emails or contacting us at [email protected].

• Data Deletion: You may request deletion of your personal data, subject to legal and operational retention requirements.

To exercise these rights, please contact us at [email protected].

7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations).

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to request deletion.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

CeraveusStore
Email: [email protected]

Thank you for trusting CeraveusStore with your skincare needs and personal information.