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At CeraveusStore, we are committed to getting your skincare essentials to you reliably and efficiently. Our global shipping service is designed for simplicity and transparency.
All orders are processed and prepared for shipment within 1-3 business days after payment confirmation (excluding weekends and holidays). Order processing includes verification, picking, and packing. Once your order has been processed, you will receive a shipment notification email.
We offer free standard shipping worldwide on all orders with no minimum purchase required. This is our commitment to you for choosing CeraveusStore.
Estimated Delivery: Once shipped, orders are estimated to arrive within 6-12 business days to most global destinations.
Order Tracking: After your order ships, you will receive a confirmation email containing a tracking number. You can use this number on the carrier’s official website to monitor your package’s progress.
Service Area: We ship to most countries and regions worldwide. At checkout, the system will automatically confirm whether your shipping address is within our service area.
We partner with trusted international logistics carriers to ensure your package arrives safely and on time. The specific carrier may vary depending on the destination and logistical conditions.
Please note that the following situations may cause delivery delays, which are beyond our control:
Customs Clearance: International shipments must go through customs inspection in the destination country, which may result in additional delays.
Peak Seasons & Holidays: Delivery networks may experience congestion during shopping peaks or public holidays.
Incorrect or Incomplete Address: Please ensure you provide a complete and accurate shipping address (including apartment/unit number, postal code, etc.) at checkout.
Force Majeure Events: Such as extreme weather, natural disasters, or major international incidents.
For international orders, customs authorities in the destination country may levy import duties, taxes, or related fees according to local regulations.
The recipient (customer) is solely responsible for paying these charges. CeraveusStore cannot predict or pay these fees on your behalf.
If a package is returned due to refusal to pay applicable taxes/duties, we will refund the order minus the original shipping and handling costs, or you may choose to cover the return shipping fee for us to reship the order.
Please double-check your shipping address when placing your order. If you need to modify the address before shipment, please contact us immediately at [email protected], and we will do our best to assist.
If a package is returned due to an incorrect address or failed delivery attempts, any costs associated with reshipment will be the customer’s responsibility.
If your package is lost or significantly damaged during transit, please contact our customer service team within 15 days of the shipment notification date, providing your order number and tracking information. We will assist you in filing an investigation with the carrier and arrange a replacement or refund as appropriate.
If you have any questions about our Shipping Policy or need to check the status of your shipment, please feel free to contact us:
CeraveusStore
Customer Service Email: [email protected]
We aim to respond within 24-48 hours on business days.
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